Our client, a Leading Bank, is looking for a Fraud Strategy Lead 1LOD Card Products to join their growing team.
FRAUD STRATEGY LEAD 1LOD
WHAT IS THE OPPORTUNITY?
The Card Fraud Strategy Lead participates actively in the Bank’s fraud prevention and risk management activities to identify and mitigate both the Bank’s and our clients’ exposure to potential fraudulent activities. The Lead is responsible for evaluating client and situational/threat trends by payment type, division, fraud schemes and other relevant metrics. This position is responsible for ongoing analytics and recommendations which are presented to senior executive management enterprise wide and used to rapidly respond to emerging fraudulent activities. The individual should be able to identify the current or upcoming risk and design an end-to-end control strategy to mitigate against the risk. The Lead should be able to identify the trend, analyze data and provide information-based recommendation to optimize the control environment. In addition, the lead will use the analytics to identify gaps, risks and issues to better drive fraud mitigation performance.
Banking and Investment Services Division Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses.
What you will do
Strategy: Build and steward the implementation of the fraud road map for the card unit Partnering with stakeholders (LOB owners, Legal/Compliance), operations, and Risk functional leaders. Identify the fraud scheme experience and design a strategy managing risk and customer experience
Planning: Lead efforts to evaluate current and upcoming threats, identify control environment and opportunity and determine enhancement and work with product, technology, operations to create a roadmap
New Product Assessment and Business Enablement: Partner with business and product stakeholder to ensure the products can be securely rolled out
Risk Assessment: Partnering to execute Fraud Risk Assessment to ensure the vulnerabilities are identified and steps are taken to mitigate the risk
Execution: Have end to end ownership of the identified fraud risk and operational metrics. Use data to identify current, historic and emerging risks within accounts, across channels and within products. With your deep domain experience in using data and analytics you help mitigate card fraud while creating “friction right” experiences that enable growth.
Partnered with the Technology team, the Customer Service team and other functions to evaluate the organization’s card strategy, transaction processes and regulatory adherence, then identify opportunities for improvement and work to bring that to life.
System: Working with Fraud Rules Strategy, this role will evaluate and identify risks in system rule efficiency and effectiveness.
Communication: Concisely communicate the fraud trend recommendation to the stakeholders including leadership across different groups to ensure alignment.
Bachelor’s Degree Statistics, math, operations research or other analytical or quantitative discipline
Minimum 10 years of leadership experience within Fraud prevention and detection for a fintech or bank. You have created vision documents with strong business case/promise of value and pitched it to secure buy in.
Minimum 7 years of hands-on experience working with fraud data so you are excellent at SQL/Python and Excel and know what to look for and how to direct an analytical team
Minimum 2 years’ experience with new digital applications like real time payments, apple wallet, virtual cards etc.
Skills and Knowledge
Must have high degree of initiative and passion to improve the fraud security and customer experience.
Leadership Traits: Advocate and drive an initiative to completion through professionalism, confidence and cooperation.
Team Building Skills: This is an individual contributor role to start with but your success is tied to being a collaborative leader.
Hands On: Must be able to write SQL code, build business cases in excel and create PowerPoint presentations.
Business Acumen: Must have strong business acumen such as (i) ability to think strategically, frame for success and execute tactically (ii) understand how to prioritize most important and (iii) deliver results over short, medium and long term.
Strong Problem-Solving Skills: Ability to identify the root cause problem and identifying the solution that will create maximum impact
Excellent quantitative, analytical and business acumen skills: ability to derive patterns and trends, perform risk-reward trade off analysis, create pitch decks to socialize etc.